Diagnostic Laboratories Client Services

The client services section of the Diagnostic Laboratory serves as a vital link in the communication between the various sections of the laboratory and you--our client. This section is responsible for accessioning and routing samples, data entry of cases, billing and general reception for clients, both in person and over the phone. We send and track samples referred to other laboratories. The staff of the client services section helps with any and all of the following--prices, sample requirements or appropriateness, reporting of results, shipping options, expected result times, referral tests. We also handle requests for any supplies needed such as our User's Guide, forms, histopathology mailers, federal express air bills, media, and others.

Jay Kammerzell is the business manager. Lisa Monzingo is the office manager. Jay Kammerzell, Helen Koh and Carrie Schmer are our computer service employees. Connie Heighes handles accounting and other financial matters. The front office is staffed by Tina Kane, Lee Ann Mitchell, Katie Edwards and Deirdre Triplett. Nancy Ault, Lisa Wolfe, Kim Speaker, Deanna Bishop and Ivy Ho handle sample submissions in our sample entry area. Mary Lindburg, Elaine Andersen, Jan Roberts and Kaye Williams handle transcription of dictated pathology cases.

Each case we receive is treated carefully and promptly to insure you get the most accurate diagnosis. Every case is entered into our computer system, results are added by our lab technicians and then phoned, faxed or e-mailed to the submitter. Some cases are dictated by the pathologists, word processed and then mailed to the owner or veterinarian.

Our lab handles hundreds of tests each day, yet we strive to give each case our personal attention.

Photos

Reception, Data Entry, Invoicing staff
(Click on photo to enlarge)

Receptionist	Receptionist
Word Processing (Click on photo to enlarge)	Sample Entry (Click on photo to enlarge)